Returns
This is a translation provided for your convenience. The binding version of this document is the Polish one; if the two differ, the Polish text prevails. Read the Polish version
You have 14 days from collecting the parcel to withdraw from the contract, without giving a reason. This applies to all products, including children's products.
How to report a return
One form for everything that comes back to us - "Report a return" ("Zgłoś zwrot") further down this page. You need the order number and the e-mail address used for the order; no account is needed. You tick why you are sending items back, and you do not have to worry about anything else: the rest depends on that answer, and we take care of it. You can also write to info@worthkeeping.pl or send a paper form.
Returning part of an order
You can return individual items. Tick them on the list in the form and state how many pieces are coming back.
Sending the parcel back
When you return without giving a reason, you bear the cost of sending it back and have two ways: send the parcel yourself with InPost to our parcel locker KAT11M, or order a return label from us for 12 zł - you pay on the site and the label arrives by e-mail within minutes. You choose in the form right after reporting the return - the sender details on the label are taken from your order. Send the parcel within 14 days of the request and put the document with the request number inside. For a complaint (a damaged or wrong item) sending back is at our cost - we will e-mail you the label. Orders placed before 28 October 2026 also go back at our cost.
In what condition
You can unpack, look at and try on the product just as you would in a bricks-and-mortar shop. Washing, using or cutting off the sewn-in labels goes beyond this and may reduce the amount refunded.
Refund
We refund within 14 days of receiving the statement, using the same method by which the payment was made. When the whole order is returned, we also refund the delivery cost. We may withhold the refund until we receive the items or proof that they have been sent.
A complaint is something else
If the product is defective or you received something other than what you ordered, report it in the same form - tick the relevant reason, and we will handle the matter as a complaint. You can also write to info@worthkeeping.pl with the order number and a photo. Details in the terms and conditions, point 11.
Form to download
You do not have to use any template - the form in the shop is enough. If you prefer paper, download the template below.